Tool Review

BetterHelp

4.8
(200K reviews)
Privacy: B

BetterHelp is the largest online therapy platform connecting users with licensed therapists via text, phone, or video for $65-100/week, not covered by insurance.

Support Level
Clinical
Pricing
Subscription
Platforms
iOS, Android, Web
Privacy
B

Best For

  • People wanting convenient, affordable access to licensed therapy
  • Those comfortable with text-based communication between sessions
  • People with mild to moderate anxiety, depression, or stress
  • Those who prefer flexibility in scheduling sessions

Not Recommended For

  • Those in crisis needing immediate care (call 988)
  • People seeking medication management (therapy only)
  • Those wanting insurance-covered therapy
Reviewed by HeyPsych Board· Last reviewed September 2026

About BetterHelp

BetterHelp is the world's largest online therapy platform with over 30,000 licensed therapists serving millions of users. After completing a questionnaire, you're matched with a therapist within 24-48 hours based on your preferences and needs. Communication happens through unlimited messaging plus weekly live video, phone, or chat sessions. Pricing is $65-100/week billed monthly, with financial aid available. BetterHelp does NOT accept insurance. The platform is accessible, convenient, and works well for general anxiety, depression, stress, and relationship issues. It's not designed for severe mental illness, psychiatric medication, or crisis care.

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Privacy & Security

Privacy Grade
B
HIPAA Compliant
Yes
Data Sold
No

HIPAA compliant but has faced scrutiny over data practices. Review their privacy policy.

FAQ

About BetterHelp

BetterHelp costs $65-100 per week, billed monthly ($260-400/month). This includes unlimited messaging with your therapist plus one live session per week. Financial aid is available for qualifying individuals. BetterHelp does NOT accept insurance, so this is entirely out-of-pocket.