BetterHelp

4.5
(200K reviews)
Privacy: B

BetterHelp is the world's largest online therapy platform, connecting over 2 million users with licensed therapists for messaging, phone, and video sessions.

Support Level
Clinical
Pricing
Subscription
Platforms
iOS, Android, Web
Privacy
B

Best For

  • People who want convenient access to therapy from home
  • Those who prefer messaging-based therapy alongside live sessions
  • People with busy schedules who need flexible appointment times
  • Those who have difficulty accessing in-person therapy

Not Recommended For

  • People in crisis or needing immediate intervention
  • Those requiring specialized treatment (eating disorders, severe trauma, etc.)
  • People who need psychiatric medication (BetterHelp is therapy only)
Reviewed by HeyPsych Board· Last reviewed January 2026

About BetterHelp

BetterHelp is the world's largest online therapy platform, connecting users with licensed therapists for counseling via text messaging, live chat, phone calls, and video sessions. After completing an intake questionnaire, you're matched with a therapist. If the match isn't right, you can switch therapists at no extra cost. BetterHelp therapists are licensed professionals (LPC, LMFT, LCSW, etc.) in their state. The platform uses a subscription model with unlimited messaging and weekly live sessions.

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Privacy & Security

Privacy Grade
B
HIPAA Compliant
No
Data Sold
No

Not HIPAA compliant by design (platform model). Has faced privacy scrutiny. Your messages are encrypted.

BetterHelp FAQ

Yes. BetterHelp therapists are licensed professionals (LPC, LMFT, LCSW, etc.) providing real therapy. Research shows online therapy can be as effective as in-person therapy for many conditions.

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