Major telehealth platform with 24/7 psychiatry and therapy services, backed by Cigna's Evernorth.
Primary Category
Telehealth
Telehealth
Primary Category
Updox
Telehealth
MDLIVE
Telehealth
Founded
Unknown
Unknown
Founded
Updox
Unknown
MDLIVE
Unknown
Best For
Not specified
Patients needing quick access to mental health services through insurance; Employers and health plans seeking telehealth benefits for members; Individuals wanting 24/7 access to psychiatric care
Best For
Updox
Not specified
MDLIVE
Patients needing quick access to mental health services through insurance; Employers and health plans seeking telehealth benefits for members; Individuals wanting 24/7 access to psychiatric care
Pricing
Starting Price
$49/user/month
$179/initial therapy visit
Starting Price
Updox
$49/user/month
MDLIVE
$179/initial therapy visit
Pricing Model
Per provider/month
Per provider/month
Pricing Model
Updox
Per provider/month
MDLIVE
Per provider/month
Free Trial
No free trial
No free trial
Free Trial
Updox
No free trial
MDLIVE
No free trial
Pricing Details
Patient engagement platform for small/medium practices. Starts $49-99/user/month for standard bundle. Enterprise up to $4,900/month for large practices (10,000 fax pages, 500 telehealth sessions). Standalone telehealth $50/provider/year. Includes eFax, telehealth, secure messaging, intake forms, appointment reminders, patient portal. 470,000+ users.
76% of users pay via insurance with $0-30 average copay. Accepts Cigna, Humana, BCBS, Aetna, some Medicare/Medicaid plans. Enterprise pricing available for employers and health plans.
Pricing Details
Updox
Patient engagement platform for small/medium practices. Starts $49-99/user/month for standard bundle. Enterprise up to $4,900/month for large practices (10,000 fax pages, 500 telehealth sessions). Standalone telehealth $50/provider/year. Includes eFax, telehealth, secure messaging, intake forms, appointment reminders, patient portal. 470,000+ users.
MDLIVE
76% of users pay via insurance with $0-30 average copay. Accepts Cigna, Humana, BCBS, Aetna, some Medicare/Medicaid plans. Enterprise pricing available for employers and health plans.
Compliance & Security
HIPAA Compliant
Yes
Yes
HIPAA Compliant
Updox
Yes
MDLIVE
Yes
BAA Available
Yes
Yes
BAA Available
Updox
Yes
MDLIVE
Yes
SOC 2 Certified
Unknown
Yes
SOC 2 Certified
Updox
Unknown
MDLIVE
Yes
HITRUST Certified
Unknown
Unknown
HITRUST Certified
Updox
Unknown
MDLIVE
Unknown
Features
Mobile App
No
Yes
Mobile App
Updox
No
MDLIVE
Yes
Mental Health Specific
No
No
Mental Health Specific
Updox
No
MDLIVE
No
Integrations
Total Integrations
None listed
2 integrations
Total Integrations
Updox
None listed
MDLIVE
2 integrations
Support & Fit
Practice Sizes
Solo, Small (2-10), Medium (11-50)
Large (51-200), Enterprise (200+)
Practice Sizes
Updox
Solo, Small (2-10), Medium (11-50)
MDLIVE
Large (51-200), Enterprise (200+)
Customer Base
Unknown
Unknown
Customer Base
Updox
Unknown
MDLIVE
Unknown
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