How much does Updox cost?

Standard bundle: $49-99/user/month depending on features and EHR integration. Enterprise bundle: up to $4,900/month for high-volume practices (10,000 fax pages, 500 telehealth sessions). Standalone telehealth: $50/provider/year with annual commitment, or month-to-month available.

Does Updox include electronic fax?

Yes. eFax is a core feature—replaces traditional fax machines with cloud-based sending/receiving/storage. Standard tier includes up to 1,000 pages, enterprise tier up to 10,000 pages.

How does Updox's telehealth work?

Web-based video chat—no apps to download. HIPAA-compliant with secure texting. Simple setup. Standard tier typically includes ~75 sessions/month, enterprise tier 500 sessions.

Tool Review

Updox

Patient engagement platform with strong eFax—telehealth, secure messaging, intake forms. Starts $49/

Support Level

Clinical

Pricing

Subscription

Platforms

Web

Privacy

Not rated

Best For

•People who want virtual appointments with providers
•Those with busy schedules who need flexible care

Not Recommended For

•Those in crisis who need immediate emergency care (call 988)

Reviewed by HeyPsych Board· Last reviewed September 2026

Evidence

Limited evidence

Consider

•Requires ongoing subscription with no free option
•No mobile app available

Unknown

•Privacy practices have not been independently verified
•Clinical evidence is limited or still emerging

About Updox

Updox is a telehealth platform for virtual mental health appointments. Patient engagement platform with strong eFax—telehealth, secure messaging, intake forms. Starts $49/ Pricing starts at $49/user/month.

Get Updox

Try Updox

Privacy & Security

Privacy Grade

Not rated

HIPAA Compliant

Data Sold

FAQ

About Updox

Cloud-based patient engagement platform combining eFax, telehealth, secure messaging, intake forms, appointment reminders, and a patient portal. Designed for small to medium practices. 470,000+ users, primarily small practices and medical offices.

Explore More

Looking for alternatives to Updox? Compare these similar mental health apps:

Brightside Health

4.4(5K)

Clinical care

Brightside Health provides online psychiatry and therapy for anxiety, depression, and related conditions, with medication delivery and insurance accepted.

iOS·Android·Web

Insurance covered·or $95/month (self-pay)·No data selling

BetterHelp

4.8(200K)

Clinical care

BetterHelp is the largest online therapy platform connecting users with licensed therapists via text, phone, or video for $65-100/week, not covered by insura...

iOS·Android·Web

$65/week·No data selling

Talkspace

4.8(50K)

Clinical care

Talkspace offers online therapy and psychiatry with licensed providers, accepting many insurance plans, with unlimited messaging plus live sessions starting ...

iOS·Android·Web

$69/week·No data selling