Apps and online care
Joon vs BetterHelp
They differ on 6 of 10 things we check. No winner here: the better one is the one that fits what you need and how you'd pay.
Joon
You answer a few questions, get matched with a therapist who works with 13–26 year olds, and meet by video, usually weekly, with skill activities in the app in between.
BetterHelp
You fill in a questionnaire, get matched with a licensed therapist, and meet by video, phone or live chat, with messaging in between.
Where they differ
- Good for
- Joon: Teens and young adults (13–26) with anxiety, depression, stress or low mood; Families who want therapy covered by insurance, including Washington Apple Health (Medicaid)
- BetterHelp: Adults with mild to moderate depression, anxiety or stress who want weekly talk therapy from home; People who want to message a therapist between live sessions
- Cost
- Joon: Copay with insurance; $150/session self-pay (plus $200 first appointment)
- BetterHelp: $70–$100/week, billed weekly or every 4 weeks
- How you pay
- Joon: Insurance
- BetterHelp: I'll pay myself
- Research
- Joon: Early research
- BetterHelp: Limited research
- Privacy
- Joon: Grade A
- BetterHelp: Grade D
- Sells your data
- Joon: No
- BetterHelp: Yes
The same for both: kind of help (a therapist), probably not for (anyone in crisis: call or text 988), where (iphone, android, web), hipaa (yes).
In crisis or thinking about suicide? In the US, call or text 988. This page is information from our reviews, not medical advice.