Amwell Converge

Amwell Converge is Amwell's flagship hybrid care platform designed to help healthcare organizations deliver seamless care across virtual and physical settings. The platform goes beyond basic video visits to enable what Amwell calls 'hybrid care'—coordinating digital and in-person touchpoints throughout the patient journey. A key differentiator is Converge's integration with connected health devices. The platform partners with TytoCare for remote physical examinations and Biobeat for continuous vital sign monitoring, enabling more comprehensive virtual assessments than video-only platforms. These integrations support use cases like virtual urgent care with diagnostic capabilities and remote patient monitoring programs. Amwell Converge is built on Google Cloud and incorporates AI capabilities for clinical decision support and workflow optimization. The platform integrates with major EHR systems including Oracle Cerner (with a particularly deep integration) and Epic. Converge earned a KLAS score of 80.1 for enterprise virtual care, reflecting solid but not top-tier satisfaction among health system clients. The platform is designed for large healthcare organizations and payers seeking comprehensive hybrid care infrastructure—it's not intended for individual practices or organizations needing simple telehealth functionality.