About Updox
Updox is a telehealth platform for virtual mental health appointments. Patient engagement platform with strong eFax—telehealth, secure messaging, intake forms. Starts $49/ Pricing starts at $49/user/month.
Apps & tools
Therapy platform · With licensed clinicians
Updox
Patient engagement platform with strong eFax—telehealth, secure messaging, intake forms. Starts $49/
Patient engagement platform with strong eFax—telehealth, secure messaging, intake forms. Starts $49/user/month. 470,000+ users.
- From $49/user/month
- Web
Reviewed by HeyPsych Board · 2026-09-02
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Is it right for you?
Both sides, from our review. Tap what describes you.
A good fit if
Look elsewhere if
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What it costs
Subscription
From $49/user/month
How you start: Sign up and choose a plan
Patient engagement platform for small/medium practices. Starts $49-99/user/month for standard bundle. Enterprise up to $4,900/month for large practices (10,000 fax pages, 500 telehealth sessions). Standalone telehealth $50/provider/year. Includes eFax, telehealth, secure messaging, intake forms, appointment reminders, patient portal. 470,000+ users.
Privacy, evidence & safety
Privacy
N/R
Not yet rated
- HIPAA compliant
- No
- GDPR compliant
- Yes
- Sells your data
- No
Research
Early research
Trade-offs
- Requires ongoing subscription with no free option
- No mobile app available
What we couldn't verify
- Privacy practices have not been independently verified
- Clinical evidence is limited or still emerging
Updox is not for a crisis. If you are thinking about suicide or in danger, call or text 988 any time.
Alternatives & comparisons
Brightside Health
Online psychiatry and therapy for depression and anxiety: video visits, messaging and medication, with insurance or self-pay.
BetterHelp
Online talk therapy with a licensed therapist by video, phone, live chat or messaging, paid by weekly subscription; some insurance plans now accepted.
Talkspace
Online therapy with a licensed therapist by messaging and live video, billed weekly or through many insurance plans; psychiatry is a separate service.
Talkiatry
Online psychiatry practice: video visits with a psychiatrist for diagnosis and medication, billed in-network to commercial insurance and Medicare.
The full guide
Everything we know about Updox, chapter by chapter.
3 chapters · about 3 min to read it all. Open any one.
About it
Questions
Go further
Questions people ask
What is Updox?
Cloud-based patient engagement platform combining eFax, telehealth, secure messaging, intake forms, appointment reminders, and a patient portal. Designed for small to medium practices. 470,000+ users, primarily small practices and medical offices.
How much does Updox cost?
Standard bundle: $49-99/user/month depending on features and EHR integration. Enterprise bundle: up to $4,900/month for high-volume practices (10,000 fax pages, 500 telehealth sessions). Standalone telehealth: $50/provider/year with annual commitment, or month-to-month available.
Does Updox include electronic fax?
Yes. eFax is a core feature—replaces traditional fax machines with cloud-based sending/receiving/storage. Standard tier includes up to 1,000 pages, enterprise tier up to 10,000 pages.
How does Updox's telehealth work?
Web-based video chat—no apps to download. HIPAA-compliant with secure texting. Simple setup. Standard tier typically includes ~75 sessions/month, enterprise tier 500 sessions.
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