Mend

Mend is an enterprise telehealth and patient engagement platform that differentiates itself with AI-powered predictive analytics to reduce patient no-shows. Founded in 2014, the platform uses machine learning to identify patients at high risk of missing appointments and triggers automated outreach via SMS, email, and voice to improve attendance rates. Mend offers HIPAA-compliant video visits, virtual waiting rooms, digital forms and intake, and seamless EHR integration. The platform supports both synchronous video visits and asynchronous telehealth workflows. Mend is particularly popular among behavioral health organizations, FQHCs, and multi-specialty practices that struggle with no-show rates. The company claims to reduce no-shows by up to 35% through its predictive engagement technology.