Large health systems and hospital groups; High-volume billing companies; Organizations already in the UnitedHealth/Optum ecosystem
Therapists seeking high client volume without marketing or billing hassles; Licensed counselors wanting flexible part-time or full-time telehealth work; Providers comfortable with daily text-based therapeutic communication
Best For
Change Healthcare (Optum)
Large health systems and hospital groups; High-volume billing companies; Organizations already in the UnitedHealth/Optum ecosystem
BetterHelp
Therapists seeking high client volume without marketing or billing hassles; Licensed counselors wanting flexible part-time or full-time telehealth work; Providers comfortable with daily text-based therapeutic communication
Pricing
Starting Price
Custom
No upfront cost
Starting Price
Change Healthcare (Optum)
Custom
BetterHelp
No upfront cost
Pricing Model
enterprise-custom
enterprise-custom
Pricing Model
Change Healthcare (Optum)
enterprise-custom
BetterHelp
enterprise-custom
Free Trial
No free trial
Free tier available
Free Trial
Change Healthcare (Optum)
No free trial
BetterHelp
Free tier available
Pricing Details
No additional details
Free to join as a provider. No insurance billing - all self-pay subscription clients. BetterHelp handles all billing, client acquisition, and platform infrastructure. Pay is engagement-based, not traditional per-session.
Pricing Details
Change Healthcare (Optum)
No additional details
BetterHelp
Free to join as a provider. No insurance billing - all self-pay subscription clients. BetterHelp handles all billing, client acquisition, and platform infrastructure. Pay is engagement-based, not traditional per-session.
Compliance & Security
HIPAA Compliant
Yes
Yes
HIPAA Compliant
Change Healthcare (Optum)
Yes
BetterHelp
Yes
BAA Available
Unknown
Yes
BAA Available
Change Healthcare (Optum)
Unknown
BetterHelp
Yes
SOC 2 Certified
Unknown
Unknown
SOC 2 Certified
Change Healthcare (Optum)
Unknown
BetterHelp
Unknown
HITRUST Certified
Unknown
Unknown
HITRUST Certified
Change Healthcare (Optum)
Unknown
BetterHelp
Unknown
Features
Mobile App
No
Yes
Mobile App
Change Healthcare (Optum)
No
BetterHelp
Yes
Mental Health Specific
No
Yes
Mental Health Specific
Change Healthcare (Optum)
No
BetterHelp
Yes
Integrations
Total Integrations
None listed
None listed
Total Integrations
Change Healthcare (Optum)
None listed
BetterHelp
None listed
Clearinghouse
None
None
Clearinghouse
Change Healthcare (Optum)
None
BetterHelp
None
Billing Features
Claims Submission
No
No
Claims Submission
Change Healthcare (Optum)
No
BetterHelp
No
Eligibility Verification
No
No
Eligibility Verification
Change Healthcare (Optum)
No
BetterHelp
No
ERA Processing
No
No
ERA Processing
Change Healthcare (Optum)
No
BetterHelp
No
Support & Fit
Practice Sizes
Solo, Small (2-10), Medium (11-50)
Solo, Small (2-10)
Practice Sizes
Change Healthcare (Optum)
Solo, Small (2-10), Medium (11-50)
BetterHelp
Solo, Small (2-10)
Customer Base
Unknown
Unknown
Customer Base
Change Healthcare (Optum)
Unknown
BetterHelp
Unknown
Ready to Get Started?
Visit these tools to learn more or request a personalized demo.
