Growing practices wanting to automate RCM; Organizations frustrated with high denial rates; Telehealth companies needing scalable billing
Therapists seeking high client volume without marketing or billing hassles; Licensed counselors wanting flexible part-time or full-time telehealth work; Providers comfortable with daily text-based therapeutic communication
Best For
Candid Health
Growing practices wanting to automate RCM; Organizations frustrated with high denial rates; Telehealth companies needing scalable billing
BetterHelp
Therapists seeking high client volume without marketing or billing hassles; Licensed counselors wanting flexible part-time or full-time telehealth work; Providers comfortable with daily text-based therapeutic communication
Pricing
Starting Price
Custom quote required
No upfront cost
Starting Price
Candid Health
Custom quote required
BetterHelp
No upfront cost
Pricing Model
Per provider/month
enterprise-custom
Pricing Model
Candid Health
Per provider/month
BetterHelp
enterprise-custom
Free Trial
No free trial
Free tier available
Free Trial
Candid Health
No free trial
BetterHelp
Free tier available
Pricing Details
Percentage of collections model aligns incentives. No upfront costs. Named Best RCM Software 2025 by multiple publications.
Free to join as a provider. No insurance billing - all self-pay subscription clients. BetterHelp handles all billing, client acquisition, and platform infrastructure. Pay is engagement-based, not traditional per-session.
Pricing Details
Candid Health
Percentage of collections model aligns incentives. No upfront costs. Named Best RCM Software 2025 by multiple publications.
BetterHelp
Free to join as a provider. No insurance billing - all self-pay subscription clients. BetterHelp handles all billing, client acquisition, and platform infrastructure. Pay is engagement-based, not traditional per-session.
Compliance & Security
HIPAA Compliant
Yes
Yes
HIPAA Compliant
Candid Health
Yes
BetterHelp
Yes
BAA Available
Yes
Yes
BAA Available
Candid Health
Yes
BetterHelp
Yes
SOC 2 Certified
Yes
Unknown
SOC 2 Certified
Candid Health
Yes
BetterHelp
Unknown
HITRUST Certified
Unknown
Unknown
HITRUST Certified
Candid Health
Unknown
BetterHelp
Unknown
Features
Mobile App
No
Yes
Mobile App
Candid Health
No
BetterHelp
Yes
Mental Health Specific
No
Yes
Mental Health Specific
Candid Health
No
BetterHelp
Yes
Integrations
Total Integrations
6 integrations
None listed
Total Integrations
Candid Health
6 integrations
BetterHelp
None listed
Clearinghouse
None
None
Clearinghouse
Candid Health
None
BetterHelp
None
Billing Features
Claims Submission
Yes
No
Claims Submission
Candid Health
Yes
BetterHelp
No
Eligibility Verification
Yes
No
Eligibility Verification
Candid Health
Yes
BetterHelp
No
ERA Processing
Yes
No
ERA Processing
Candid Health
Yes
BetterHelp
No
Support & Fit
Practice Sizes
Small (2-10), Medium (11-50), Large (51-200)
Solo, Small (2-10)
Practice Sizes
Candid Health
Small (2-10), Medium (11-50), Large (51-200)
BetterHelp
Solo, Small (2-10)
Customer Base
200+ healthcare organizations
Unknown
Customer Base
Candid Health
200+ healthcare organizations
BetterHelp
Unknown
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